Senyum Mobile End User
Project Overview
A mobile application designed for ultra-micro customers (UMi) to independently access digital financial services including account information, location merchant services, and customer support.
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Key Features
- Developed features for Transaction History SimpedesUMi.
- Integrated location merchant services to display nearby BRILink Agents and BRI ATMs.
- Implemented LinkUMKM integration to connect users with SME-related services and content.
- Built push notification handling using Firebase Cloud Messaging (FCM).
- Developed the customer complaint handling feature, allowing users to submit and track complaint tiket directly via the app.
Impact
Enhanced user convenience through self-service access, location merchant BRILink agents, BRI ATMs, and improved support response flow—contributing to increased user satisfaction and operational efficiency.
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